IT Service Desk Officer

Perenti is an ASX200 diversified global mining services group with businesses in surface mining, underground mining and mining support services. The Group was founded in Kalgoorlie in 1987 and is today one of the world’s largest companies providing surface and underground mining at scale. Headquartered in Australia, Perenti has operations and offices in 13 countries across four continents, employs around 8,000 mining professionals and is creating enduring value and certainty for clients on some of the world’s largest mining projects.Based in our Perth CBD office, the successful candidate will provide a customer focused service desk support to users throughout the company and across the globe. Assists in the administration of end user computing services, remote support and back end administration. Key Responsibilities:Manage and resolve incidents using the Help desk system, including call logging and tracking of resolutions.Administration of ICT end user computing and in the installation of hardware and software.Assist with user and email account management, application troubleshooting and installation.Assist with procurement, tracking, configuration, deployment and faults with IT equipment.Co-ordinate with site employees to roll out IT initiatives.Diagnose and resolve integration issues.Ensures compliance with licensing requirements.Maintains a good understanding of the services/products provided by Perenti to ensure service desk activities meet business needs.About you:2 years’ experience in a similar role.Strong customer focus on deliveryHTML, Java, JQuery, BQL, Ajax and Json scriptingCisco CCNA, Microsoft MCP desirable but not essentialMining industry experience preferred but not essentialAs a Company, we seek high performing resilient employees and promote a collaborative working culture.  Our Employee Benefit program acknowledges our employees with extensive offers from corporate partners including novated leasing, health insurance discounts, travel/accommodation benefits, flexible working opportunities and parental leave provisions.We strive to create an inclusive environment for all employees and value diversity.  Agencies need not apply on behalf of candidates. 60000 AUD Perth 6000
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IT Service Desk Officer

  • Collaborative culture
  • Full time position
  • CBD based

Perenti is an ASX200 diversified global mining services group with businesses in surface mining, underground mining and mining support services. The Group was founded in Kalgoorlie in 1987 and is today one of the world’s largest companies providing surface and underground mining at scale. Headquartered in Australia, Perenti has operations and offices in 13 countries across four continents, employs around 8,000 mining professionals and is creating enduring value and certainty for clients on some of the world’s largest mining projects.

Based in our Perth CBD office, the successful candidate will provide a customer focused service desk support to users throughout the company and across the globe. Assists in the administration of end user computing services, remote support and back end administration. 

Key Responsibilities:

  • Manage and resolve incidents using the Help desk system, including call logging and tracking of resolutions.
  • Administration of ICT end user computing and in the installation of hardware and software.
  • Assist with user and email account management, application troubleshooting and installation.
  • Assist with procurement, tracking, configuration, deployment and faults with IT equipment.
  • Co-ordinate with site employees to roll out IT initiatives.
  • Diagnose and resolve integration issues.
  • Ensures compliance with licensing requirements.
  • Maintains a good understanding of the services/products provided by Perenti to ensure service desk activities meet business needs.

About you:

  • 2 years’ experience in a similar role.
  • Strong customer focus on delivery
  • HTML, Java, JQuery, BQL, Ajax and Json scripting
  • Cisco CCNA, Microsoft MCP desirable but not essential
  • Mining industry experience preferred but not essential

As a Company, we seek high performing resilient employees and promote a collaborative working culture.  Our Employee Benefit program acknowledges our employees with extensive offers from corporate partners including novated leasing, health insurance discounts, travel/accommodation benefits, flexible working opportunities and parental leave provisions.

We strive to create an inclusive environment for all employees and value diversity.  

Agencies need not apply on behalf of candidates.

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